Return / Refund Policy
All items are sold AS IS and all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors. These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy. We therefore do not accept returns. Because the items sold are consigned, and we do not own the merchandise, we do not offer refunds. Condition descriptions of each item are written based upon thorough inspections; however small and insignificant omissions may inadvertently occur. No item we sell is significantly not as described. Immaterial discrepancies notwithstanding, all items are as described. Not all items we sell are new. Most items we sell are pre-owned. Because we have a no refund policy, without any exception, we strongly recommend that before placing an order our customers carefully read and consider the item description, meticulously review all photographs, e-mail us with any questions and request additional photographs if necessary. A return request MUST be made within three days of receipt of the item. Requests made after three days of receiving the item will be declined.
Due to the expense incurred by returns, we do not accept returns. We make every effort to ensure that ample information is supplied within each listing for any reasonable buyer to make an informed decision regarding condition. If, for any reason, we are mandated by a third party to accept a return, the buyer shall be responsible for original and return shipping costs; plus a 25% restocking fee. The restocking fee helps to offset our expenses incurred as a result of returns, which we do not accept, and refunds, which we do not authorize, including, but not limited to, unrecoverable fees charged us by our website provider and unrecoverable fees charged us by banks, PayPal, credit card processors, etc.
All items we sell are authentic. If you doubt the authenticity of an item you purchase from us, prior to contacting us, please obtain a written opinion from a professional authenticator of luxury items such as My Poupette. Authenticity opinions proffered by friends, relatives and sales associates will not be accepted as proof.
Always offering quality and professional services at competitive prices, we stand behind the authenticity of each item we sell.
Contact: Priscillaposh1@gmail.com, 781-801-8403